Last updated: July 2026

1. Acceptance of Terms

By accessing and using the services provided by Web124 (“we,” “us,” or “our”), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Services Provided

Web124 provides web design, development, hosting, and AI consultancy services. The specific details, deliverables, and timelines for any project will be outlined in a separate Statement of Work (SOW) or formal proposal agreed upon by both parties.

3. Payment Terms

• Web Projects: A standard deposit (typically 50%) is required before work commences. The remaining balance is due upon project completion and before the website is launched or handed over.
• Hosting & Retainers: Hosting and maintenance services are billed monthly or annually in advance. Failure to pay hosting fees may result in the suspension of services.
• Late Payments: We reserve the right to charge statutory interest on late payments in accordance with UK law.

4. Client Responsibilities

The client agrees to provide all necessary content, materials, and access required for the completion of the project in a timely manner. Delays in providing materials may result in project delays and potential additional costs.

5. Intellectual Property

Upon full payment of all outstanding invoices, the client will own the intellectual property rights to the final website design and custom content created specifically for them. Web124 retains the right to use the completed project in our portfolio and marketing materials.

We retain ownership of any underlying code libraries, frameworks, or pre-existing tools used to build the site, granting the client a non-exclusive license to use them as part of the final product.

6. Hosting and Uptime

While we strive for 99.9% uptime on our managed hosting plans, we do not guarantee that the service will be uninterrupted or error-free, and downtime may occur due to maintenance, hardware failure, third-party outages, or cyber-attacks. Where we offer service credits for downtime that falls below our target, these are set out at [PLACEHOLDER: service credit / SLA remedy terms, if offered] and are your exclusive remedy for such downtime. Any liability arising from downtime or data loss is subject to Section 7 (Limitation of Liability) below.

7. Limitation of Liability

7.1 Liabilities we do not limit

Nothing in these Terms limits or excludes our liability for:

• death or personal injury caused by our negligence;
• fraud or fraudulent misrepresentation;
• any breach of the statutory rights implied by the Consumer Rights Act 2015 (where you deal with us as a consumer); or
• any other liability that cannot be limited or excluded under applicable law.

7.2 Reasonable limitations

Subject always to Section 7.1, and to the extent permitted by law:

• we are not liable for any indirect, special, or consequential loss, or for any loss of profit, revenue, business, anticipated savings, goodwill, or data, in each case whether arising in contract, tort (including negligence), or otherwise, that was not reasonably foreseeable when these Terms were entered into;
• we are not responsible for loss or damage caused by your failure to provide accurate materials, to maintain your own backups, or to follow reasonable instructions we give you; and
• our total aggregate liability to you arising out of or in connection with the services, whether in contract, tort (including negligence), or otherwise, is limited to [PLACEHOLDER: liability cap, e.g. the total fees you paid to us for the relevant services in the 12 months before the event giving rise to the claim].

7.3 If you are a consumer

If you are a consumer, you have legal rights in relation to services that are not performed with reasonable care and skill, or that are not as described. Nothing in these Terms affects those statutory rights. For more information about your rights, contact your local Citizens Advice or Trading Standards office. These limitations reflect what we believe is fair and reasonable given the nature of our services and the price paid for them.

8. Governing Law

These Terms shall be governed and construed in accordance with the laws of England and Wales, and the courts of England and Wales shall have exclusive jurisdiction over any dispute arising out of or in connection with them.